Frequently Asked Questions

Everything you need to know about your STATE purchase.

What is the warranty policy for STATE bags?

We stand by the quality of our products. All STATE bags come with a comprehensive one-year warranty against any manufacturing defects in materials or craftsmanship.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer free returns and exchanges on all unused items in their original packaging within 30 days of the delivery date.

How do I clean my STATE bag?

For nylon and canvas bags, we recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or dry clean to preserve the integrity of the materials.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

What does the 'Give Back' mission entail?

For every STATE bag purchased, we support American children and families in need through our donation programs, providing fully-stocked backpacks and critical supplies.